FAQ

Frequently asked questions

Clear answers to common questions. If something isn’t covered, request access and ask directly.

Is this accounting software for accountants?

No. Built for business owners and admin staff who handle day-to-day finances. No accounting training required.

Your accountant can access the system if you invite them, and they’ll find all the reports they need.

Can my accountant access it?

Yes. Invite your accountant with read-only or full access.

They can view and export trial balance, profit and loss, balance sheet, journal listings, and chart of accounts.

Does this replace Xero, Sage, or QuickBooks?

It can, depending on your needs.

Voro Core handles invoicing, expense tracking, bank reconciliation, VAT returns, and financial reporting. If that’s what you use your current software for, it can replace it.

If you rely on specific integrations, inventory management, or payroll processing, check with us first.

What if I make a mistake?

Mistakes happen. Correction is straightforward.

For most errors, edit the transaction directly. For locked VAT periods, create an adjustment in the next period — which is correct accounting anyway.

The audit log tracks all changes.

Is my data safe?

Yes.

We don’t share, sell, or analyse your financial data.

Is there a free trial?

No.

Free trials attract people who aren’t serious, create support burden, and leave incomplete data behind.

We’d rather have a conversation first and only onboard you if it’s the right fit.

Can I import my existing data?

Yes, with some limitations.

We import bank transactions (CSV from most Irish banks), customer and supplier lists, and opening balances.

We don’t do full historical migration. Start fresh at the beginning of your financial year and keep your old system for historical queries.

How do I get bank transactions in?

CSV import. Most Irish banks (Revolut, AIB, Bank of Ireland) let you export transactions as CSV. Upload and they’re processed automatically.

Direct bank feeds are coming — when they’re reliable.

What VAT rates are supported?

All Irish VAT rates:

23% (standard)
13.5% (reduced)
9% (hospitality)
0% (zero-rated)
Exempt
Reverse charge (B2B services)
EU intra-community supplies

VAT calculations and VAT3 return preparation are automatic.

Can multiple people use it?

Yes. Unlimited users — no per-user charge.

Each user can have different permissions: full access, read-only, or limited to specific areas. Audit log tracks who did what.

What if I want to leave?

Your data is yours. Export everything:

No lock-in.

Is there a mobile app?

Not currently. The web application is responsive and works on mobile browsers.

Our focus is getting the core experience right. Mobile app may come later.

How do I get support?

Email only. We respond within one business day.

No phone support, live chat, or WhatsApp.

Why is there no free tier?

Free software comes with hidden costs: limited features, aggressive upselling, data monetisation, or poor support.

We charge a fair price for software that works properly.

Get Started

Still have questions?

Request access and we’ll answer before you commit.